Privacy Policy of SARL MARCHMAIN
This Privacy Policy explains how we use your personal data (your “Information“).
It applies to the Information we collect about you when:
- you are a Customer of SARL MARCHMAIN (see our “Customer Policy“)
- you are a Prospect of SARL MARCHMAIN (see our “Prospect Policy“)
- you are a Website User browsing our Site (see our “Cookie Policy“).
Finally, it contains information applicable to all our Policies (see our “Information Applicable to All Our Policies” section).
This Privacy Policy came into effect on 18 June 2021.
Last updated: 19 May 2026
We may change this Privacy Policy at any time if we modify the way we process your Information. We will inform you by the most appropriate means given our relationship with you (sending an email, displaying a notification on our Site).
1. Basic Information
1.1. Who are we?
Marchmain is a limited liability company (SARL) (share capital: €6,000) whose registered office is located at 50 boulevard de la Tour Maubourg, Paris (75007), France, and whose SIREN number is 818210387 (hereinafter referred to as “SARL MARCHMAIN“).
1.2. How can you contact us?
For any questions regarding the protection of your personal data, you may contact us by email at [email protected]
1.3. Definitions
When we use capitalised terms in our Privacy Policy, we refer to the definitions below:
“Online Store” means the online sales area of our Site where you can order our Products.
“Customer” refers to you if we have already entered into a commercial agreement together.
“Information” means personal data relating to you, whether such information identifies you directly or indirectly.
“Website User” refers to you when you access our Site.
“We“, “our“, “us” and “SARL MARCHMAIN” refer to our company Marchmain as identified in the Who are we? section.
“Privacy Policy” means this document in its entirety.
“Policy” means in our Privacy Policy one of the policies applicable to a specific category of persons.
“Products” means all the products we may sell to you.
“Prospect” refers to you if you have expressed a commercial interest in our company or if we have identified you as potentially interested in our company.
“Site” means our website accessible at: https://pantalons-scavini.fr and https://www.la-maubourg.fr.
2. Customer Policy
This Policy explains the processing we carry out with your Information when you are a Customer of SARL MARCHMAIN.
2.1. What information do we collect about our Customers?
When you are a Customer, we may use different categories of Information about you, which you may provide to us directly or which we may collect indirectly.
| Category of Information collected | Description of Information that may be collected |
| Identity | First and last name and title, address (billing address, delivery address), phone number, email, date of birth, customer code assigned to you internally. |
| Personal account | Username, password and email associated with the account |
| Payment / Settlement | Payment, terms and conditions of settlement (discounts, deposits, rebates), information relating to payment methods: Bank transfer (account details), Credit/debit card (the first 4 and last 4 digits of the card used, expiry date, cardholder name), Cheque (cheque number), Paypal & Klarna |
| Transaction | Transaction number, details of the purchase made |
| Commercial relationship tracking | Products purchased, orders, invoices and payment terms and schedules, purchase history, correspondence with you, after-sales service, exchanges and returns managed via REVER, exchanges and comments between you and our customer relations manager |
| Loyalty and referral programmes | Customer number, promotional offers assigned, promotional offers used. |
2.2. Why do we use our Customers’ Information and for how long?
When you are a Customer, we may use your Information for different reasons:
- we may need it to deliver the Products you have ordered from us (Performance of a contract)
- we may need it to comply with our legal obligations (Legal compliance)
- we may have legitimate interests in using your Information (Our legitimate interest)
- we may do so after obtaining your consent (Consent). You may withdraw your consent at any time.
You will find below the reasons why we process your Information (the purposes of our processing) and the retention periods for your Information:
| Purpose | Legal basis | Retention period |
| Management of our commercial relationship (order management, deliveries, exchanges and returns, after-sales service) | Performance of a contract | For the entire duration of our contractual relationship |
| Management of our legal, accounting and tax obligations in the context of our contractual relationship | Legal compliance | Archived for the legally required retention period (e.g. up to 10 years for accounting obligations) |
| Management of payments made on our Online Store | Performance of a contract | Until receipt of the Products, plus the period provided to contest proper receipt of the Products and the withdrawal period for managing refunds |
| Retention of credit card information following a one-off online payment | Legitimate interest | Up to 13 months for immediate debit payment cards and up to 15 months for deferred debit payment cards, in accordance with article L.133-24 of the French Monetary and Financial Code. |
| Fraud prevention management | Legitimate interest of SARL MARCHMAIN in detecting potential fraud that Customers may commit on the Online Store. | 6 months |
| Management of complaints and disputes | Legitimate interest of SARL MARCHMAIN in establishing proof of a right or the proper performance of our contractual obligations | For the entire duration of the limitation period applicable to our commercial relationship (e.g. up to 5 years for civil limitation) |
| Online Store security (prevention and detection of cyber attacks) | Legitimate interest of SARL MARCHMAIN in detecting malicious behaviour in order to preserve the security of its Online Store, as well as the availability, integrity and confidentiality of the data it contains (including personal data). | 6 months |
| Management of our loyalty and referral programme (managing your discounts and allocation of promotional offers) | Consent | For 3 years from our last contact with you or until withdrawal of your consent |
| Sending transactional emails to the Customer related to the operation of the Online Store | Performance of a contract | For the entire duration of the contractual relationship |
| Conducting satisfaction surveys or review requests following an order | Legitimate interest of SARL MARCHMAIN in conducting satisfaction surveys to gather feedback from its Customers | For 5 years |
| Sending our newsletter | Consent | For 3 years from our last contact with you or until withdrawal of your consent |
| Prospecting in connection with products or services similar to those already purchased by you | Legitimate interest of SARL MARCHMAIN | Up to 3 years from our last contact with you.
You have the right to object to receiving our commercial prospecting |
| Management of an objection list | Legitimate interest of SARL MARCHMAIN in no longer sending prospecting communications to customers who have objected | For 3 years from the exercise of your right to object |
2.3. Who do we share our Customers’ Information with?
2.3.1. Our teams
Your Information may be shared with all our teams that need it to carry out their duties in the context of the commercial management of our customers. Example: our sales team to enter into agreements with you, our Support / After-Sales Service team to handle your questions or complaints, etc.
2.3.2. Our subcontractors
We use various technical service providers for different reasons:
| Subcontractor identity | Reasons for subcontracting |
| OVH | Hosting of our servers |
| Paypal | Online payment processing |
| Payplug | Online payment processing |
| Klarna | Online payment processing (instalment payments) |
| REVER | Management of product exchanges and returns |
| Mailchimp | Sending transactional emails and the newsletter |
| Crisp | Online chat on the e-commerce site |
2.3.3. Administrative or judicial authorities
We may be required to share certain Information with administrative or judicial authorities when we receive a judicial requisition.
2.3.4. Carriers
Carriers and logistics providers may receive certain Information about you in order to handle and deliver your orders.
| Colissimo | Order delivery |
| DHL | Order delivery |
2.4. Where do we store our Customers’ Information?
Our main computer servers are geographically located in France.
Some of our technical subcontractors may host certain Information outside the European Union. When this is the case, we ensure in advance that our subcontractors provide adequate safeguards in compliance with the General Data Protection Regulation (GDPR).
You will find below the list of data transfers outside the European Union that may be carried out and the adequate safeguards we put in place:
| Recipient identity | Adequate safeguards in place |
| Paypal | Standard Contractual Clauses of the European Commission & Binding Corporate Rules (BCR) |
| Mailchimp | Standard Contractual Clauses of the European Commission |
3. Prospect Policy
This Policy explains the processing we carry out with your Information when you are a Prospect of SARL MARCHMAIN.
3.1. What information do we collect about our Prospects?
When you are a Prospect, we may use different categories of Information about you, which you may provide to us directly or which we may collect indirectly (for example, from publicly accessible sources).
| Category of Information collected | Description of Information that may be collected |
| Identity | First and last name, title, postal address, phone number, email |
| Prospecting relationship tracking | Prospecting approaches made by SARL MARCHMAIN, requests for information or appointments received from the Prospect, direct requests received from the Prospect, correspondence with you, scheduling of fitting appointments, etc. |
3.2. Why do we use our Prospects’ Information and for how long?
When you are a Prospect, we may use your Information for different reasons:
- we may have legitimate interests in using your Information (Our legitimate interest)
- we may do so after obtaining your consent (Consent). You may withdraw your consent at any time.
You will find below the reasons why we process your Information (the purposes of our processing) and the retention periods for your Information:
| Purpose | Legal basis | Retention period |
| Management of our prospecting relationship (tracking our outreach, responding to your requests, scheduling appointments, etc.) | Legitimate interest of SARL MARCHMAIN in developing its commercial activity | Up to 3 years from the last contact with you. |
| Sending our newsletter | Consent | For 3 years from our last contact with you or until withdrawal of your consent |
| Email prospecting directed at consumers | Consent | For 3 years from our last contact with you or until withdrawal of your consent |
| Management of an objection list | Legitimate interest of SARL MARCHMAIN in no longer sending prospecting communications to persons who have objected | For 3 years from the exercise of your right to object |
3.3. Who do we share our Prospects’ Information with?
3.3.1. Our teams
Your Information may be shared with all our teams that need it to carry out their duties in the context of the commercial management of our prospects. Example: our sales team to send you commercial communications, to respond to your requests for documentation, etc.
3.3.2. Our subcontractors
We use various technical service providers for different reasons:
| Subcontractor identity | Reasons for subcontracting |
| OVH | Hosting of our servers |
| Mailchimp | Sending transactional emails and the newsletter |
| Crisp | Online chat on the e-commerce site |
3.4. Where do we store our Prospects’ Information?
Our main computer servers are geographically located in France.
Some of our technical subcontractors may host certain Information outside the European Union. When this is the case, we ensure in advance that our subcontractors provide adequate safeguards in compliance with the General Data Protection Regulation (GDPR).
You will find below the list of data transfers outside the European Union that may be carried out and the adequate safeguards we put in place:
| Recipient identity | Adequate safeguards in place |
| Mailchimp | Standard Contractual Clauses of the European Commission |
4. Cookie Policy
4.1. Preamble
When you visit our Site as a Website User, we may deposit or read cookies or trackers on your device.
Our Cookie Policy also applies to our Customers when they log into our Online Store.
4.2. What is a cookie?
A cookie is a small file deposited or read on your device (computer, tablet, smartphone).
Cookies allow information related to your browsing on our Site to be stored on your device.
Reading and depositing cookies generally requires your consent; however, certain so-called technical cookies may be deposited without your consent.
4.3. Who deposits cookies?
SARL MARCHMAIN and its partners may deposit cookies on your device.
4.4. What types of cookies do you use?
We use different types of cookies:
4.4.1. Technical cookies
We use technical cookies necessary for the operation of our Site:
- we deposit a cookie on your device to remember your choice (acceptance, refusal) regarding the deposit of cookies
- we deposit cookies intended to authenticate you securely when you are logged into our Online Store
- we deposit cookies to remember the contents of your shopping cart
- we deposit cookies to remember your interface personalisation preferences (e.g. site language, text size)
These cookies are exempt from the requirement to obtain your prior consent due to their technical nature.
| Cookie publishers | Cookie names | Purpose | Cookie lifespan | For more information |
| Scavini | scavini-fr, scavini-fr-2, scavini-fr-3, scavini-en, scavini-en-2, scavini-en-3 | We use these technical cookies, necessary for the operation of our Site as described above. | Session | / |
4.4.2. Audience measurement cookies
We use audience measurement cookies in order to compile traffic statistics for our Site and usage statistics for our Online Store.
| Cookie publishers | Cookie names | Cookie purposes | Cookie lifespan | For more information |
| Google Tag Manager | We use Google Tag Manager to test different variants of our Online Store and measure the results. Without this cookie, we would not be able to measure the results of our tests. It would therefore be impossible for us to improve your customer experience when browsing our Online Store. | Depending on the duration of the test. Maximum 13 months | https://support.google.com/tagmanager/answer/7157428 | |
| Google Analytics: utma, utmb, utmc, utmv, utmz | We use Google Analytics to determine which pages of our Online Store you visit and how you found us. | Maximum 13 months | https://support.google.com/analytics/answer/6004245?p=privpol_data&hl=en |
4.4.3. Advertising cookies
We use advertising cookies to display personalised advertising based on your browsing and your profile.
We use advertising cookies to display personalised advertising on social networks.
| Cookie publisher | Cookie names | Cookie purposes | Cookie lifespan | For more information |
| cdv, s, xp, act, c_user, datr, dpr, fr, presence | We use Facebook Connect to track the products you view on our Site. You can also like and share our products on Facebook via our site thanks to this cookie. Without this cookie, you will still see our advertisements on Facebook, but they will not be tailored to your interests. | Maximum 12 months | https://www.facebook.com/policy.php |
4.4.4. Interaction cookies
We use interaction cookies to provide you with a chat feature on our Site allowing you to contact us easily.
| Cookie publisher | Cookie names | Cookie purposes | Cookie lifespan | For more information |
| Crisp | crisp-client%2Fsession%2F*, crisp-client%2Fsocket%2F* | We use Crisp cookies to allow you to interact with us directly from the Site via the chat feature. | Maximum 6 months | https://crisp.chat/en/privacy/ |
4.4.5. How can I withdraw my consent?
You may withdraw your consent at any time by adjusting your settings in our cookie manager, accessible on every page of the Site.
5. Information Applicable to All Our Policies
5.1. What are your rights?
Data protection regulations grant you several rights:
| Right of access | You may request access to all the Information we hold about you. |
| Right of rectification | You may ask us to correct your Information if it is inaccurate. |
| Right to object | You may ask us to stop using your Information when we do so on the basis of a legitimate interest. You may also ask us to stop receiving commercial prospecting communications. |
| Right to withdraw consent | Where one of our processing activities is based on your prior consent, you may withdraw your consent at any time. We will then cease to use your Information for that processing activity. |
| Right to erasure | You may ask us to erase your Information and to cease using it. |
| Right to restriction | You may ask us to temporarily cease using your Information while requiring us to retain it temporarily. |
| Right to data portability | You may ask us to provide you with an export of your Information in a reusable format and, where possible, ask us to transmit it to another organisation that can reuse it. |
| Right not to be subject to automated individual decision-making | You have the right not to be subject to a decision based solely on automated processing that produces legal effects concerning you or significantly affects you. |
| Right to define directives regarding your data in the event of death | You have the right to define, update or revoke directives relating to the retention, erasure or communication of your Information after your death. |
| Right to lodge a complaint | You may lodge a complaint with the authority responsible for protecting personal data (in France, the CNIL, www.cnil.fr) if you believe that your rights have not been respected. |
5.2. How can you exercise your rights?
To exercise your rights, contact us by clicking “Send a message”
We will do our utmost to provide you with a response within one month.
The rights you may exercise are defined by the GDPR and depend on the legal basis of our processing activities. It may therefore happen that we cannot accept a request to exercise rights because the right invoked cannot be exercised. If this is the case, we will inform you accordingly.
We may also ask you to provide proof of identity to ensure it is indeed you exercising your rights, when we have no other means of verifying this. You should only send us proof of identity if we ask you to do so.