Please note that this page has been translated to ensure easy access to the information it contains. Only the French version is legally binding.

MARCHMAIN SARL Privacy Policy This Privacy Policy explains how we use your personal data (your “Information“). It applies to Information we collect about you when:

  • you are a Customer of MARCHMAIN SARL (see our “Customer Policy“)
  • you are a Prospect of MARCHMAIN SARL (see our “Prospect Policy“)
  • you are an Internet user browsing our Site (see our “Cookies Policy“).

Finally, it contains information applicable to all our Policies (see our “Information applicable to all our Policies” section). This Privacy Policy is effective as of June 18, 2021. Last updated: 19 September 2022. We may change this Privacy Policy at any time if we change the way we treat your Information. We will notify you by the means most appropriate to our relationship with you (e.g. by email, by posting a notice on our Site).

1. Basic information

1.1. Who are we?

Marchmain is a Limited Liability Company (SARL) (Share capital: €6000) whose registered office is located at 50 boulevard de la tour Maubourg in Paris (75007), and whose SIREN number is 818210387 (hereinafter referred to as “SARL MARCHMAIN“).

1.2. How can you contact us?

For any question concerning the protection of your personal data, you can contact us by e-mail at [email protected]

1.3. Definitions

Where we use capitalised terms in our Privacy Policy, we refer to the definitions below: “Online Shop” means the online sales area of our Site where you can order our Products. “Customer” means you if we have already entered into a commercial agreement with you. “Information” means personal data about you, whether such information identifies you directly or indirectly. “Internet user” means you when you access our Site. “We“, “us“, “our” and “MARCHMAIN SARL” refer to our company Marchmain as identified in the About Us section. “Privacy Policy” means this document in its entirety. “Policy” means any of the policies in our Privacy Policy that apply to a particular class of persons. “Products” means all the products we may sell to you. “Prospect” means you if you have expressed a commercial interest in our company or if we have identified you as potentially interested in our company. “Site” means our website which can be accessed at https://scavini.fr.

2. Customer Policy

This Policy explains the processing we carry out with your Information when you are a Customer of SARL MARCHMAIN.

2.1. What information do we collect about our Customers?

When you are a Customer, we may use different categories of Information about you, which you may provide to us yourself or which we may collect indirectly.

Category of Information collected Description of Information that may be collected
Identity Surname and title, address (billing address, delivery address), telephone number, email, date of birth, customer code that we assign to you internally.
Personal account Username, password and email associated with the account
Payment / Settlement Payment, terms and conditions of payment (discounts, advance payments, rebates), information on payment methods: Bank transfer (RIB number), Credit card (first 4 and last 4 digits of the card used, expiry date, name of the holder), Cheque (cheque number) & Paypal
Transaction Transaction number, details of the purchase
Commercial relationship follow-up Products purchased, orders, invoices and payment terms and deadlines, history of purchases made, correspondence with you, after-sales service, exchanges and comments between you and our customer relations manager
Loyalty program Customer number, promotional offers allocated, promotional offers used.

2.2. Why do we use Customer Information and for how long?

When you are a Customer, we may use your Information for a number of reasons:

  • we may need it to deliver the Products you have ordered from us (Contract Fulfilment)
  • we may need it to meet our legal obligations (Compliance with the law)
  • we may have legitimate interests in using your Information (Our legitimate interest)
  • we may do so after obtaining your consent (Consent). You may withdraw your consent at any time.

Below are the purposes for which we process your Information (the purposes of our processing) and the lengths of time we keep your Information:

Purpose Legal basis Retention period
Management of our commercial relationship (order management, deliveries, after-sales service) Contract fulfilment For the duration of our contractual relationship
Management of our legal, accounting and fiscal obligations in the context of our contractual relationship Compliance with the law Retention in the form of an archive for the legal retention period to which we are bound (e.g. up to 10 years for our accounting obligations)
Management of payments made on our Online Shop Contract fulfilment Until receipt of the Products, increased by the period allowed for contesting the correct receipt of the Products and the withdrawal period in order to manage refunds
Retention of bank card information following a one-off online payment Legitimate interest Up to 13 months for instant debit payment cards and up to 15 months for deferred debit payment cards, in accordance with Article L.133-24 of the Monetary and Financial Code
Management of the fight against fraud Legitimate interest of SARL MARCHMAIN to detect potential fraud that could be committed by Customers on the Online Shop. 6 months
Management of complaints and disputes SARL MARCHMAIN’s legitimate interest in establishing proof of a right or of the proper performance of our contractual obligations. For the duration of the statute of limitations applicable to our commercial relationship (e.g. up to 5 years for the civil statute of limitations)
Security of the Online Shop (prevention and detection of computer attacks) Legitimate interest of SARL MARCHMAIN to detect malicious behaviour in order to preserve the security of its Online Shop, as well as the availability, integrity and confidentiality of the data it contains (including personal data). 6 months
Management of our loyalty program (management of your discounts and allocation of promotional offers) Consent For 3 years from our last contact with you or until you withdraw your consent
Sending transactional emails to the Customer related to the operation of the Online Shop Contract fulfilment For the duration of the contractual relationship
Carrying out satisfaction surveys or requesting opinions following an order Legitimate interest of SARL MARCHMAIN in carrying out satisfaction surveys to gather feedback from its Customers For 5 years
Mailing of our newsletter Consent For 3 years from our last contact with you or until your consent is withdrawn
Prospection in relation to products or services similar to those already purchased by you Legitimate interest of SARL MARCHMAIN Up to 3 years from our last contact with you. You have the right to object to receiving our commercial prospecting
Management of an opposition list Legitimate interest of SARL MARCHMAIN not to send any more prospecting to its customers who have opposed it For 3 years as from the exercise of your right of opposition

2.3. To whom do we disclose Customer Information?

2.3.1. To our teams

Your Information may be disclosed to any of our staff who need it to carry out their duties in relation to the management of our customers’ business. For example: our sales team to contract with you, our Support/Service team to handle your questions or complaints, etc.

2.3.2. To our subcontractors

We use different technical service providers for different reasons:

Identité du sous-traitant Raisons de la sous-traitance
772424.com Hosting our servers
OVH Hosting our servers
Paypal Online payment management
Systempay Online payment management
Probance One Mailing of transactional emails and newsletter
SmartSupp Online chat on Our website

2.3.3. To administrative or judicial authorities

We may be required to disclose some of your Information to administrative or judicial authorities when we receive a court order.

2.3.4. To carriers

Carriers and logistics service providers may receive some of your Information in order to pick up and deliver your orders

DHL Delivery of orders

2.4. Where do we store Customer Information?

Our main computer servers are geographically located in France. Some of our technical subcontractors may host some of your Information outside the European Union. Where this is the case, we ensure in advance that our subcontractors take adequate safeguards in accordance with the General Data Protection Regulation (GDPR). Below is a list of the data transfers outside the European Union that may take place and the adequate safeguards we take:

Identité du destinataire Garanties adéquates prises
Paypal European Commission Model Contract Clauses & Binding Corporate Rules (BCR)
SmartSupp Certification mechanism

3. Prospect Policy

This Policy explains the processing we do with your Information when you are a Prospect of MARCHMAIN SARL.

3.1. What information do we collect from our Prospects?

When you are a Prospect, we may use different categories of Information about you, which you may provide to us yourself or which we may collect indirectly (for example from publicly available sources).

Category of information collected Description of the Information that may be collected
Identity Full name, title, postal address, telephone number, email
Follow-up of the prospecting relationship Prospection carried out by SARL MARCHMAIN, requests for information, appointments received from the Prospect, direct solicitations received from the Prospect, correspondence with you, making an appointment for fittings, etc.

3.2. Why do we use our Prospects’ Information and for how long?

When you are a Prospect, We may use your Information for a number of reasons:

  • we may have legitimate interests in using your Information (Our legitimate interest)
  • we may do so after obtaining your consent (Consent). You may withdraw your consent at any time.

Below are the reasons why we process your Information (the purposes of our processing) and the lengths of time we keep your Information:

Purpose Legal basis Retention period
Management of our prospecting relationship (follow-up of our requests, replies to your requests, making appointments, etc.) Legitimate interest of SARL MARCHMAIN to develop its commercial activity Up to 3 years from the last contact with you.
Sending out our newsletter Consent For 3 years after our last contact with you or until you withdraw your consent
E-mail marketing to consumers Consent For 3 years after our last contact with you or until you withdraw your consent
Management of an objection list Legitimate interest of SARL MARCHMAIN to no longer send prospecting to people who have objected to it For 3 years from the date you exercise your right to object

3.3. To whom do we disclose our Prospects’ Information?

3.3.1. To our teams

Your Information may be communicated to all our teams who need it to carry out their missions in the context of the commercial management of our prospects. For example: our sales team to send you commercial solicitations, to respond to your requests for documentation, etc.

3.3.2. To our subcontractors

We use various technical service providers for different reasons:

Identité du sous-traitant Raisons de la sous-traitance
772424.com Hosting our servers
OVH Hosting our servers
Probance One Mailing of transactional emails and newsletter
SmartSupp Online chat on Our website

3.4. Where do we store our Prospects’ Information?

Our main computer servers are geographically located in France. Some of our technical subcontractors may host some of your Information outside the European Union. Where this is the case, we ensure in advance that our subcontractors take adequate safeguards in accordance with the General Data Protection Regulation (GDPR). Below is a list of the data transfers outside the European Union that may take place and the adequate safeguards we take:

Identité du destinataire Garanties adéquates prises
SmartSupp Certification mechanism

4. Cookie Policy

4.1. Premise

When you visit our Site as an Internet user, we may deposit or read on your terminal cookies or tracers. Our Cookie Policy also applies to our Customers when they connect to our Online Shop.

4.2. What is a cookie?

A cookie is a small file deposited or read on your terminal (computer, tablet, smartphone). They enable us to memorise information on your terminal in connection with your browsing on our Site. Reading and depositing cookies generally requires your consent; however, certain so-called technical cookies may be deposited without your consent.

4.3. Who deposits the cookies?

SARL MARCHMAIN and its partners may place cookies on your terminal.

4.4. What types of cookies do you use?

We use different types of cookies:

4.4.1. Technical cookies

We use technical cookies that are necessary for the operation of our Site:

  • we deposit a cookie on your terminal to remember your choice (acceptance, refusal) concerning the deposit of cookies
  • we deposit cookies to authenticate you in a secure manner when you are connected to our Online Shop
  • we deposit cookies to remember the contents of your shopping basket
  • we deposit cookies to remember your interface customisation preferences (e.g. site language, text size)

These cookies do not require your prior consent due to their technical nature.

Cookie publishers Cookie names Purpose Lifetime of the cookie For more information, see
Scavini scavini-fr, scavini-fr-2, scavini-fr-3 , scavini-en, scavini-en-2, scavini-en-3 We use these technical cookies, which are necessary for the operation of our Site as described above. Session                 /

4.4.2. Audience measurement cookies

We use audience measurement cookies in order to establish statistics on the number of visitors to our Site and statistics on the use of our Online Shop.

Cookie publishers Cookie names Purpose Lifetime of the cookie For more information, see
Google Google Tag Manager We use Google Tag Manager to test different variants of our online shop and to quantify the results. Without this cookie, we would not be able to measure the results of our tests. It would therefore be impossible for us to improve your customer experience when browsing our online shop. Depending on the duration of the test.   Maximum 13 months https://support.google.com /tagmanager/answer/7157428
Google Google Analytics : utma, utmb, utmc, utmv en utmz We use Google Analytics to determine which pages of our Online Shop you visit and how you got to us. Maximum 13 months https://support.google.com/analytics/ answer/6004245?p=privpol_data&hl=fr-CA&visit_id=637599077925417214-2889442796&rd=1

4.4.3. Advertising cookies

We use advertising cookies to display personalised advertising based on your browsing and profile. We use advertising cookies to display personalised advertising on social networks.

Cookie publishers Cookie names Purpose Lifetime of the cookie For more information, see
Facebook cdv, s, xp, act, c_user, datr, dpr, fr, presence We use Facebook connect to keep track of the products you view on our Site. You can also like and share our products on Facebook via our site using this cookie.   Without this cookie, you will also see our ads on Facebook, but they will not be tailored to your interests Maximum 12 months https://www.facebook.com/policy.php

4.4.4. Interaction Cookies

We use interaction cookies to provide you with a chat facility on our Site that allows you to contact us easily.

Cookie publishers Cookie names Purpose Lifetime of the cookie For more information, see
Smartsupp ssupp.barclicked, ssupp.chatid, ssupp.message , ssupp.opened, ssupp.unreaded, ssupp.vid We use smartsupp cookies to allow you to interact with us directly from the Site via chat. Maximum 13 months https://www.smartsupp.com/help/privacy-policy/

 

4.4.5. How can I withdraw my consent?

You can withdraw your consent at any time by setting it on our cookie manager accessible on any page of the Site.

5. Information applicable to all our Policies

5.1. What are your rights?

The regulations relating to the protection of personal data give you several rights:

Right of access You can ask us to access any Information we hold about You.
Right of rectification You can ask us to correct your Information if it is inaccurate.
Right to object You may ask us to stop using your Information where we do so for a legitimate interest. You may also ask us to stop receiving commercial prospecting.
Right to withdraw your consent Where any of our processing is based on your prior consent, you may withdraw your consent at any time. We will then stop using your Information for that processing.
Right to have your Data erased You can ask us to erase your Data and stop using it.
Right of Limitation You may ask us to temporarily stop using your Information but require us to temporarily retain it.
Right of portability You may ask us to provide you with an export of your Information in a reusable format and, where possible, ask us to transfer it to another organisation for reuse.
Right not to be subject to an automated individual decision You have the right not to be subject to a decision based solely on automated processing that produces legal effects concerning you or significantly affects you
Right to set instructions regarding your data in the event of your death ou have the right to set, update or revoke instructions regarding the retention, deletion or disclosure of your Information after your death.
Right to file a complaint You may file a complaint with the authority responsible for protecting personal data (in France, the CNIL, www.cnil.fr) if you believe that your rights have not been respected.

5.2. How to exercise your rights?

To exercise your rights, please contact us using the contact form : “Send a message“. We will do our best to provide you with a response within one month. The rights you can exercise are defined by the GDPR and depend on the legal basis of our processing. There may therefore be occasions when we are unable to accept a request to exercise rights because the right claimed cannot be exercised. If this is the case, we will inform you. We may also ask you for proof of identity to ensure that it is you who is exercising your rights and where we have no other means of ensuring this. You should only send us proof of identity if we ask for it.