Please note that this page has been translated to ensure easy access to the information it contains. Only the French version is legally binding. 

Terms and Conditions of Sale

SARL Marchmain

These Terms and Conditions of Sale (the “Terms and Conditions”) apply to the company Marchmain, a French limited liability company (SARL) with share capital of €6,000, whose registered office is located at 50, boulevard de la Tour Maubourg, 75007 Paris, France, registered with the Paris Trade and Companies Register under number 818 210 387, with VAT number FR01818210387,

hereinafter referred to as the “Ready-to-Wear Store”.

The Ready-to-Wear Store’s contact details are as follows:

Email: [email protected];

Customer Service: 50, boulevard de la Tour Maubourg, 75007 Paris, France

IMPORTANT

These Terms and Conditions apply only to Orders placed electronically with the Ready-to-Wear Store as identified above, on its online store accessible via the Website.

The Ready-to-Wear Store may amend these Terms and Conditions at any time. The Terms and Conditions applicable are those posted on the Website at the time the Order is placed. Any Order placed by the Buyer on the Website implies full and unconditional acceptance of these Terms and Conditions.

Last updated: 1st January 2026

Only these Terms and Conditions govern the contractual relationship between the Ready-to-Wear Store and the Buyer, to the exclusion of any other contractual document.

  1. Definitions

Each term beginning with a capital letter and used in either the singular or plural in this agreement and any appendices shall have the meaning given to it in this section; identical terms used without capital letters shall be understood in their ordinary meaning.

“Buyer” or “Customer” means any User ordering or having ordered a Product on the Website, excluding any professional customer as stated above.

“Promotional Code” means an alphanumeric code issued by the Ready-to-Wear Store, enabling the Customer to benefit from an advantage (a percentage discount or a fixed-amount discount) under the conditions specified at the time it is issued and/or communicated.

“Order” means an order entered into by the Customer on the Website for the supply of one or more Products by the Ready-to-Wear Store.

“Customer Account” means, on the Website, the personal area in which the Customer may, once identified using their Login Details, enter information relating to their identity (last name, first name, email, address) and obtain information on past and current Orders.

“Terms and Conditions of Sale” or “T&Cs” mean this contractual document and any appendices.

“Product Page” means, on the Website, the page on which a User can access information relating to a Product offered by the Ready-to-Wear Store and place an Order.

“Login Details” mean the email address and password provided by the Customer when registering on the Website. The Customer must keep their Login Details confidential. They enable the Customer in particular to access their Customer Account.

“Parties” mean together the Ready-to-Wear Store and the Buyer.

“Product” means a good listed on the Website and offered for sale by the Ready-to-Wear Store.

“Website” means the website https://scavini.fr through which the Ready-to-Wear Store markets its Products.

“Ready-to-Wear Store” refers to the Party identified in the preamble.

“Physical Store” refers to the store located at 50 boulevard de la Tour Maubourg, to the left of the carriage entrance, 75007 Paris, France.

“Territory” means the geographical area in which the Ready-to-Wear Store undertakes to make its Products available. This territory is defined in the section “Territory”.

“User” means, within the meaning of the French Consumer Code, any consumer browsing the Website.

  1. Purpose and Scope

These Terms and Conditions define the contractual terms applicable to the sale of Products by the Ready-to-Wear Store where Orders are placed by the Customer on the Website.

These Terms and Conditions apply only to orders placed electronically on the Website with the Ready-to-Wear Store by any adult natural person acting as a consumer within the meaning of the preliminary article of the French Consumer Code, this status being an essential quality of the Customer.

Accordingly, these Terms and Conditions do not apply to professionals within the meaning of the preliminary article of the French Consumer Code.

Consequently, should a professional nevertheless place an order on the Website, the Ready-to-Wear Store shall be entitled to refuse it or to seek annulment of the contract on the grounds of mistake as to an essential quality of the contracting party.

  1. Territory

The Ready-to-Wear Store undertakes to perform its obligations arising from an Order worldwide.

  1. Pre-contractual Information

The Ready-to-Wear Store’s product catalogue is available on the Website.

The Ready-to-Wear Store provides the Customer, in a clear and legible manner on each Product Page, with information relating to its Products, including in particular:

  • the nature and characteristics of the Product;
  • details of the materials used in the Products and their origin;
  • the elements used to determine the price of the Products;
  • the payment terms and conditions.

The Customer may contact the Ready-to-Wear Store in writing at the contact details set out at the beginning of these Terms and Conditions to request any additional information on the Products.

When the Customer contacts the Ready-to-Wear Store in writing, the Ready-to-Wear Store undertakes to respond in writing in accordance with the timeframes and procedures described in the “Customer Service” section.

Before placing an Order, the Customer acknowledges having read all written information appearing on the Product Page.

Accordingly, only the written information provided by the Ready-to-Wear Store on the Product Page shall be taken into account by the Customer.

The Customer undertakes to provide accurate and complete information relating to themselves or to any third party on whose behalf the Customer places an Order, in particular the data required for identification.

  1. Product Availability

Availability of Products offered by the Ready-to-Wear Store is displayed on the Product Pages.

Orders may be placed subject to available stock.

The Ready-to-Wear Store undertakes to use its best efforts to ensure that the indicated availability is accurate (Products actually in stock).

However, the Ready-to-Wear Store draws the Customer’s attention to the fact that, in rare cases, a Product shown as available and ordered by the Customer may turn out to be unavailable (e.g., simultaneous sale to another Buyer on the Website, or sale completed prior to the Customer’s Order in the Physical Store).

In such case, the Ready-to-Wear Store will contact the Customer to determine whether they wish:

  • either to cancel the Order for the Product concerned;
  • or to wait for the Ready-to-Wear Store to restock the Product, subject to possible future availability and acceptance of the proposed timeframe.

In any event, the Ready-to-Wear Store will not charge the Customer for a Product as long as it is unavailable.

The Ready-to-Wear Store may, at any time and without prior notice, make changes to Product information on the Website, including but not limited to prices, descriptions, or availability.

  1. Gift Cards

The Ready-to-Wear Store offers gift cards on the Website that may be used to pay for an Order in accordance with sections 8 to 10 of these Terms and Conditions.

Gift cards purchased on the Website may be refunded only when the right of withdrawal is exercised within 14 days from the purchase date, provided they have not been used, even partially. After this period, or in the event of any use, gift cards are neither refundable nor exchangeable.

To use a gift card, the Buyer enters the code shown on the card when placing the Order. Gift cards may be used only on the Ready-to-Wear Store’s Website.

If the gift card amount is less than the Order total, the Buyer shall pay the remaining balance using another payment method, in accordance with section 10 of these Terms and Conditions.

If the gift card amount exceeds the Order total, the Buyer retains the remaining balance and may use it for a future Order, subject to this section.

Gift cards are valid for 12 months from the purchase date on the Website. Once this period has expired, they can no longer be used and may not be refunded or credited.

  1. Retention of Title

The Products remain the property of the Ready-to-Wear Store until full payment of the price by the Customer.

  1. Price Information and Applicable Fees

Prices displayed on the Website are in euros and include applicable taxes (French VAT where applicable).

An Order may include handling fees (including but not limited to shipping costs or customs duties), which will be summarised when the Order is placed and in the Order confirmation email sent to the Customer.

  1. Promotional Codes

The Ready-to-Wear Store may offer the Customer Promotional Codes entitling them to a percentage discount or a fixed-amount discount, determined by the Ready-to-Wear Store, on all or part of eligible Products.

9.1 Validity and Terms of Use

Unless expressly stated otherwise at the time the Promotional Code is issued and/or communicated, the Promotional Code:

  • is valid for one (1) year from its issue date;
  • is strictly personal, non-transferable, and may be used only once;
  • may not be combined with sale periods and, more generally, with any other promotional operation, discount, current offer, or automatic benefit applied to the cart;
  • does not apply to shipping costs and may not be used to purchase gift cards or gift wrapping;
  • must be entered in the field provided for this purpose before final confirmation of the Order. No adjustment may be made after payment (retroactive application, partial refund corresponding to the Promotional Code, issuance of a replacement code), except by way of an exceptional commercial decision of the Ready-to-Wear Store.

The Ready-to-Wear Store reserves the right to subject the use of a Promotional Code to specific conditions (scope of eligible Products, minimum purchase amount, shorter validity period, etc.), which will then be specified when the Promotional Code is communicated.

9.2 Refunds and Returns

If a Product purchased with a Promotional Code is returned, any refund will be made based on the amount actually paid by the Customer after application of the Promotional Code, and not on the Product’s original price.

In the event of a partial return, if the eligibility conditions for the Promotional Code are no longer met, the Ready-to-Wear Store may recalculate the corresponding benefit and adjust the refund amount accordingly.

9.3 Fraud and Abuse

The Ready-to-Wear Store reserves the right to refuse, cancel, or invalidate the use of a Promotional Code in the event of use that does not comply with its terms, attempted fraud, a technical anomaly, or an obvious error affecting the parameters of the offer.

  1. Ordering Process

10.1 Product Selection

To add an item to their shopping cart, the Customer must:

  • access the Product Page presenting the item to be ordered;
  • verify that the item meets their needs based on the characteristics detailed on the Product Page;
  • verify that the Product is available.

When the item is available, the Customer must click the button allowing the item to be added to the shopping cart.

10.2 Placing the Order

To place an Order on the Website:

  • the Customer must access their shopping cart;
  • to validate the Order, the Customer must click a first button confirming the Order (first click).

To continue the validation process, the Customer must first be logged into their Customer Account:

  • if they already have a Customer Account, they must log in using their Login Details;
  • if they do not have a Customer Account, they must create one by following the registration procedure provided on the Website.

The Customer must then review the Order details displayed in their shopping cart (quantities, prices, any fees, and applicable terms).

The Customer must also choose their payment method and, where relevant, complete any additional information related to that payment method.

To confirm the Order, the Customer must validate it again by:

  • ticking a box confirming acceptance of these Terms and Conditions;
  • clicking again (second click) on an Order confirmation button reminding them that the Order entails an obligation to pay.

10.3 Processing the Order

Once the Order has been validated by the Customer, the Customer will receive an Order confirmation email acknowledging receipt of the Order.

However, the Ready-to-Wear Store reserves the right not to process the Order for any legitimate reason, including:

  • where the Customer falls outside the scope of these Terms and Conditions as defined in the section “Purpose and Scope”;
  • where payment of the total Order price has not been made or has been refused by the payment service provider;
  • where the ordered item is not or is no longer available, in accordance with the “Product Availability” section;
  • where, for an external reason, the Ready-to-Wear Store is unable to access its premises or use its production/manufacturing equipment;
  • where, when processing the Order, the Ready-to-Wear Store discovers a material error between the price displayed and the actual price, in accordance with the “Pricing Errors” section, or a material error resulting in a derisory price within the meaning of article 1169 of the French Civil Code.

If the Ready-to-Wear Store is unable to process the Order, it will contact the Customer at the email address or phone number provided by the Customer as soon as possible, within 30 days from the Order date

  1. Delivery of the Order

13.1 Timeframes

The Ready-to-Wear Store shall perform its obligation on the date or within the timeframe indicated to the Customer when the Order is placed.

Unless expressly stated otherwise by the Ready-to-Wear Store, delivery times run from validation of the Order, provided that payment for the Order has been accepted (e.g., receipt of payment or bank authorisation).

In the absence of any indication or agreement between the Ready-to-Wear Store and the Buyer regarding the delivery or performance date, the Ready-to-Wear Store shall deliver the Product without undue delay and no later than thirty (30) days after the Order is concluded.

The Ready-to-Wear Store and the Buyer may also mutually agree on a different date or timeframe from those indicated on the Website.

13.2 Making Products Available

13.2.1 In-store collection

Products ordered on the Website may be delivered by being made available for collection by the Ready-to-Wear Store at its Physical Store address indicated at the beginning of these Terms and Conditions.

When the Order is ready to be collected in-store, the Buyer will receive an email confirming that the Order is available for collection.

The Buyer shall go to the store to collect the ordered Product on the date agreed on the Website.

In order to collect the Product, the Buyer shall present an identity document to the Ready-to-Wear Store together with their invoice or Order number.

Failing this, the Buyer will not be able to collect the ordered Product.

The Buyer has a period of fourteen (14) days, from receipt of the email mentioned above, to collect the Order in-store. If the Buyer does not collect the Order within the allotted time and does not respond to communications from the Ready-to-Wear Store, the Order will be returned and the Buyer will be refunded the amount paid using the payment method selected at the time the Order was placed.

13.2.2 Shipment of the Order

Products are delivered to the delivery address provided by the Buyer when validating the Order. No change of delivery address may be made after the Order has been validated.

The information provided by the Buyer is binding: in the event of an error in the wording of their contact details or incomplete information, the Ready-to-Wear Store shall not be liable for any inability to deliver the Product.

Any shipping fees and delivery terms may vary depending on the Products ordered (their weight, dimensions, nature) and the choices made when placing the Order (choice of carrier or specific delivery offer).

Such information is summarised at the time of Order confirmation.

13.3 Transfer of Ownership

Ownership of the Product, which is the subject of the Order, shall transfer only upon receipt of the Product by the Buyer without reservation.

13.4 Transfer of Risk

The risk of loss of or damage to the Products transfers to the Buyer upon receipt of the Products without reservation.

The Buyer undertakes to take delivery of the Products delivered to them. In the event of missing or damaged Products upon delivery, the Buyer must:

  • where possible, immediately make reservations in-store or on the delivery note provided by the carrier, or immediately contact the carrier’s customer service in the presence of the delivery person; and
  • in all cases, notify the Ready-to-Wear Store by contacting it using the details provided at the beginning of these Terms and Conditions.
  1. Termination

14.1 At the Buyer’s Initiative

In the event of failure to comply with the performance dates of the obligations incumbent on the Ready-to-Wear Store, the Customer may terminate the Order under the following conditions:

  • The Customer must first require the Ready-to-Wear Store, by registered letter with acknowledgement of receipt or by a written notice on another durable medium, to perform its obligation.
  • The Customer must grant the Ready-to-Wear Store an additional reasonable period to perform.
  • If the Ready-to-Wear Store has not performed within an additional period set at three (3) business days from receipt of the first letter, the Customer may inform the Ready-to-Wear Store, by registered letter with acknowledgement of receipt or by email, that they terminate the Order.

The Order shall then be deemed terminated upon receipt by the Ready-to-Wear Store of the letter or written notice informing it thereof.

This clause shall not apply if, in the meantime, the Ready-to-Wear Store has performed.

The Customer may also terminate the Order immediately if the Ready-to-Wear Store refuses to deliver it.

In any event, where the Order is terminated under this section, the Ready-to-Wear Store shall refund the Customer all sums paid, no later than fourteen (14) days following the date on which the Order was terminated by the Customer.

14.2 At the Ready-to-Wear Store’s Initiative

These Terms and Conditions may be terminated as of right, at the initiative of the Ready-to-Wear Store, without prior court intervention, in the following cases:

  • non-payment of the price of an Order (Customer refusal or rejection of the payment method by the Customer’s bank);
  • failure to meet the Customer status requirement as defined in the section “Purpose and Scope”.

Termination may be sought solely as a result of non-performance by the defaulting Party or breach of an obligation not to do something, without the need for a formal notice by the creditor Party.

Outside the cases provided for in this section, termination of the contract may in any event be sought through the courts.

  1. Right of Withdrawal

15.1 Principle

In accordance with articles L.221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) business days from the day the Order is placed to exercise their right of withdrawal without having to justify any reason and without having to pay any penalties.

15.2 Exceptions

The Ready-to-Wear Store draws the Customer’s attention to the fact that, in accordance with article L.221-28 of the French Consumer Code, “The right of withdrawal may not be exercised for contracts: (…)

3° for the supply of goods made to the consumer’s specifications or clearly personalised;”

Consequently, the Customer acknowledges that any alteration request made for a Product ordered constitutes personalisation of the Product and therefore excludes the Customer’s right of withdrawal for the Product concerned.

The right of return is also excluded for sealed Products which cannot be returned for health protection and hygiene reasons (socks) if the original packaging has been opened.

15.3 How to Exercise the Right of Withdrawal

The French Consumer Code allows any consumer or non-professional having such status to exercise the right of withdrawal without any reason within fourteen (14) days following delivery of the Product to the Customer or to a third party designated by them.

If the expiry of this period falls on a non-business day, the period is extended to the next business day.

To exercise their right of withdrawal, the Customer must inform the Ready-to-Wear Store within the 14-day period referred to above, by contacting it via the “Product withdrawal” section of their Customer Account on the Website, or by email to [email protected] using the template below:

WITHDRAWAL FORM

For the attention of SARL MARCHMAIN

Email: [email protected]

I, the undersigned, ______________________ hereby notify you of my withdrawal from the contract relating to all or part of the Order referenced below:

Order reference

Invoice no.:

Order no.:

  • Ordered on [] / received on [____]
  • Payment method used:
  • Product(s) concerned by the exercise of the right of withdrawal:
  • Customer name and, where applicable, the beneficiary of the Order:
  • Customer address:
  • Delivery address:
  • Customer signature (except if sent by email)
  • Date

The Ready-to-Wear Store will acknowledge receipt in writing and will:

  • provide the Customer with the address to which the item must be returned to the Ready-to-Wear Store; or
  • inform the Customer that one of the statutory exceptions recalled above prevents them from exercising the right of withdrawal.

The Customer must, at the latest within fourteen (14) days following the Ready-to-Wear Store’s response to the withdrawal notice, return the Products concerned in their packaging and in an undamaged condition.

The Ready-to-Wear Store draws the Customer’s attention to the fact that return shipping costs are borne entirely by the Customer and will therefore not be refunded.

Transport of the returned Products is the Customer’s responsibility. Any damage suffered by the Products during such transport may prevent the Customer from exercising their right of withdrawal.

The Ready-to-Wear Store will refund the Customer the full price corresponding to the Product for which the Customer has exercised their right of withdrawal.

This refund will also include the delivery costs, unless the Customer chose, when placing the Order, a delivery method more expensive than the standard delivery method offered by the Ready-to-Wear Store.

The refund will be made using the same payment method as the one used by the Customer for the Order, unless the Ready-to-Wear Store and the Customer agree to use another payment method. The Ready-to-Wear Store will refund the Customer after receipt of the returned Products and verification that they are not damaged.

Any refund for a Product paid for, in whole or in part, using a credit note or a gift card shall be made exclusively in the form of a credit note or by re-crediting the gift card used for payment, within the limits of its validity.

The Customer may be held liable for any depreciation of the Products resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the Products. In such case, no refund shall be due to the Customer.

In addition, the Buyer may exercise their right of withdrawal by going directly to the Physical Store of the Ready-to-Wear Store at the address indicated.

  1. Warranties

16.1 Warranty Against Hidden Defects

For Products purchased on the Website, the Ready-to-Wear Store is liable for hidden defects affecting the item sold, under the conditions set out in articles 1641 et seq. of the French Civil Code.

It is hereby recalled that the Customer may decide to invoke the warranty against hidden defects within the meaning of article 1641 of the French Civil Code and, in such case, may choose between rescission of the sale or a reduction of the sale price in accordance with article 1644 of the French Civil Code.

Reminder of the applicable statutory provisions:

Article 1641 of the French Civil Code: “The Ready-to-Wear Store is bound by a warranty in respect of hidden defects of the item sold which render it unfit for its intended use, or which so diminish such use that the buyer would not have acquired it, or would have paid a lower price, had they been aware of them.”

Article 1648, paragraph 1 of the French Civil Code: “An action resulting from redhibitory defects must be brought by the buyer within two (2) years from discovery of the defect.”

16.2 Legal Guarantee of Conformity

For Products purchased on the Website, the Ready-to-Wear Store is liable for lack of conformity of the goods under the conditions set out in article L.217-4 et seq. of the French Consumer Code.

It is hereby recalled that, under the legal guarantee of conformity, the Customer:

  • has a period of two (2) years from delivery of the goods to bring an action;
  • may choose between repair and replacement of the goods, subject to the cost conditions set out in article L.217-9 of the French Consumer Code;
  • is not required to prove the existence of the lack of conformity during the twenty-four (24) months following delivery of the goods, except for second-hand goods.

Reminder of the applicable statutory provisions:

Article L.217-4 of the French Consumer Code: “The Ready-to-Wear Store is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. It is also liable for lack of conformity resulting from packaging, assembly instructions or installation where such installation was its responsibility under the contract or was carried out under its responsibility.”

Article L.217-5 of the French Consumer Code: “Goods conform to the contract:

1° if they are fit for the use ordinarily expected of similar goods and, where applicable:

  • if they correspond to the description given by the Ready-to-Wear Store and possess the qualities presented to the buyer in the form of a sample or model;
  • if they have the qualities that a buyer may legitimately expect having regard to public statements made by the Ready-to-Wear Store, the producer or its representative, in particular in advertising or labelling;

2° or if they have the characteristics agreed between the parties or are fit for any special use sought by the buyer, made known to the Ready-to-Wear Store and accepted by it.”

Article L.217-12 of the French Consumer Code: “An action resulting from lack of conformity is time-barred after two (2) years from delivery of the goods.”

Article L.217-16 of the French Consumer Code: “Where the buyer requests from the seller, during the course of the commercial warranty granted to them upon acquisition or repair of movable goods, that the goods be restored under the warranty, any period of immobilisation of at least seven days shall be added to the remaining warranty period. This period runs from the buyer’s request for intervention or from the making available for repair of the goods concerned, if such making available occurs after the request for intervention.”

16.3 How to Make a Warranty Claim

To benefit from a warranty for a Product purchased from the Ready-to-Wear Store, the Customer must contact the Ready-to-Wear Store using the electronic or postal contact details set out in the “Customer Service” section, or go directly to the Physical Store of the Ready-to-Wear Store at the address indicated.

In order to optimise processing of requests, the Customer is asked to provide:

  • their last name, first name, and the email address used to place the Order;
  • the relevant Order number;
  • references enabling identification of the disputed Product.

In the context of implementing a warranty, the conditions under which the Product will be handled may vary depending on the agreements entered into between the Ready-to-Wear Store and the suppliers or manufacturers of the disputed Product.

Where Products are returned to the Ready-to-Wear Store due to quality issues, the Ready-to-Wear Store will subject them to an inspection. If the Products show quality issues, the Ready-to-Wear Store will repair them (where possible) or replace them with new Products. If the Ready-to-Wear Store is unable to repair or replace the Products in a timely and satisfactory manner, the Buyer will be refunded the price paid for the Products using the payment method used for the initial purchase.

The warranty for lack of conformity shall apply only if the Products have been used properly, in accordance with their intended purpose and the use and washing instructions included in and/or supplied with the Products. Accordingly, if the Ready-to-Wear Store reasonably considers that the Products returned by the Buyer are not defective/damaged and do not present quality issues, or that they were damaged due to improper use, or that they were shipped after the above-mentioned period, the Buyer will not be entitled to any refund, repair or exchange, and the Ready-to-Wear Store will return the original Products.

  1. Conduct at All Times

The Parties undertake, within the context of their relationship, to comply with these Terms and Conditions and all applicable laws and regulations.

In particular, without this list being exhaustive, the Parties undertake to:

  • refrain at all times from discourteous, insulting, defamatory, disparaging, racist, xenophobic, pornographic statements or, more generally, any statements contrary to public policy and accepted standards of decency;
  • respect the image and reputation of the Parties and not harm their interests;
  • refrain from sending unsolicited messages (“spamming”);
  • not impersonate any third party and/or attempt to use another Customer’s Customer Account.
  1. Liability / Force Majeure

The Parties shall not be liable in any way for non-performance of contractual obligations under these Terms and Conditions where such non-performance results from a force majeure event within the meaning of article 1218 of the French Civil Code, i.e. “an event beyond the debtor’s control, which could not reasonably have been foreseen at the time of conclusion of the contract and whose effects cannot be avoided by appropriate measures, preventing performance of the debtor’s obligation.”

In all cases, the Ready-to-Wear Store shall not be liable to the Customer for any indirect damage arising in connection with the performance of these Terms and Conditions.

The Ready-to-Wear Store’s liability shall not be incurred for non-compliance of a Product with the legislation of the Customer’s country; it is for the Customer to verify whether the Product is not prohibited for sale in their country.

  1. Personal Data

The nominative information and personal data that the Buyer provides directly or indirectly to the Ready-to-Wear Store are necessary for performance of these Terms and Conditions and are in the Ready-to-Wear Store’s legitimate interest in order to manage Orders, contract performance, delivery of Products, the commercial relationship, customer service, after-sales service, handling of complaints and claims.

As data controller of its customer database, the Ready-to-Wear Store may transmit such personal data to recipients or processors responsible for processing them for the purposes described above.

The Ready-to-Wear Store’s privacy policy may be consulted at the following address: [[PRIVACY POLICY URL]].

Such personal data may be retained by the Ready-to-Wear Store for the entire duration of the contractual relationship and, at most, for three (3) years from the last contractual relationship with the Buyer.

The Buyer has, at any time, a right of access, rectification, objection, erasure, restriction, and portability in respect of their personal data, which may be exercised by writing to the Seller. Any request to exercise these rights must be signed and may be accompanied by a copy of a valid identity document if the Ready-to-Wear Store requests it.

The Buyer also has the right to lodge a complaint with the competent data protection authority (in France, the CNIL, www.cnil.fr).

  1. Intellectual Property

All elements of the Website, whether visual or audio, including the underlying technology, are protected by copyright, trademarks and/or other intellectual property rights.

The trademarks, logos, drawings and designs appearing on the Website are the exclusive property of the Ready-to-Wear Store. Their disclosure shall not be construed as granting any licence or right of use whatsoever in respect of such trademarks and distinctive signs protected by copyright. They may not be used without authorisation, failing which infringement proceedings may be brought.

Accordingly, no documents originating from the Website may be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way without the express prior written authorisation of the Ready-to-Wear Store.

However, the Buyer may download a copy of documents onto a computer for personal, non-commercial use only, provided that the information contained therein is not modified and that all proprietary notices are kept intact. Any modification of such documents or any use for another purpose constitutes an infringement of the Ready-to-Wear Store’s intellectual property rights.

If the Buyer has a personal website and wishes, for personal use, to place a link directly to a page of the Website, they must obtain prior authorisation from the Ready-to-Wear Store. This shall not constitute any implicit affiliation agreement.

In contrast, any hyperlink to the Website using framing or in-line linking techniques is strictly prohibited. In all cases, any link must be removed upon simple request by the Ready-to-Wear Store.

  1. Miscellaneous Provisions

21.1 Amendment of the Terms and Conditions

The Terms and Conditions applicable are those in force at the time the Order is placed.

In the event of amendment, the new version of the Terms and Conditions shall apply to Orders placed from its effective date.

It is therefore the Customer’s responsibility to consult the Terms and Conditions in force before placing any Order and to formally accept them.

21.2 Translation of the Terms and Conditions

If these Terms and Conditions are drafted in several languages or translated, only the French version shall prevail.

21.3 Customer Service

The Ready-to-Wear Store provides the Customer with customer service to respond to any requests for information on its Products and to handle any commercial complaints.

The Customer may contact the Ready-to-Wear Store as follows:

  • by post: 50, boulevard de la Tour Maubourg, 75007 Paris, France
  • by email: [email protected]
  • via live chat

Customer service is open Tuesday to Saturday from 11:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 7:00 p.m.

The Ready-to-Wear Store will use its best efforts to respond:

  • within 10 business days to requests for information;
  • within 10 business days to complaints.

21.4 Retention of the Terms and Conditions

The Ready-to-Wear Store retains contracts entered into with the Customer for a period of 10 years and will provide them upon request, in accordance with article L.213-1 of the French Consumer Code.

21.5 Evidence Agreement

Each Party undertakes to recognise evidential value equivalent to that of a paper document for any electronic document or information exchanged between them via electronic correspondence or communication tools made available on the Website, and for any computerised data stored, accessed or generated by the Website relating to their pre-contractual relationship (information made available to the Customer, needs expressed by the Customer to the Ready-to-Wear Store, etc.) as well as their contractual relationship (date and content of Order processing emails, complaints, etc.).

The Parties waive, except in the event of proven IT fraud affecting the information systems used or deliberate human falsification, any right to rely on any lack of enforceability, inadmissibility or invalidity of evidence produced by means of the documents or information referred to above.

21.6 Waiver

The fact that either Party does not claim application of any clause of the Terms and Conditions or consents to its non-performance, whether permanently or temporarily, shall not be construed as a waiver by that Party of the rights arising for it from such clause.

21.7 Severability

Invalidation of any provision of the Terms and Conditions shall not invalidate the Terms and Conditions as a whole, unless the disputed provision may be regarded, in the Parties’ intention, as substantial and decisive, or unless its invalidation would undermine the overall balance of the Terms and Conditions.

21.8 Governing Law and Jurisdiction

21.8.1 Governing Law

These Terms and Conditions are governed by French law, subject only to the mandatory public policy provisions of the law of the Customer’s home State.

21.8.2 Jurisdiction Clause

Any difficulties of interpretation, performance and any disputes relating to these Terms and Conditions and, more generally, to access to the Website shall first be subject to an attempt at amicable resolution between the Customer and the Ready-to-Wear Store.

21.8.3 Prior Mediation

In the event of a continuing dispute with the Ready-to-Wear Store, the Customer having consumer status is entitled to have recourse, free of charge, to a consumer mediator for the purpose of seeking an amicable settlement of the dispute.

Dispute resolution may also be sought via the European Commission’s online dispute resolution platform: https://ec.europa.eu/consumers/odr/

If the Parties are unable to resolve their dispute amicably, the section “Continuing Dispute” shall apply.

21.8.4 Continuing Dispute

In the event of a continuing dispute after mediation, the Customer having consumer status may bring proceedings, pursuant to article R.631-3 of the French Consumer Code, before one of the courts having territorial jurisdiction under the French Code of Civil Procedure, or before the court of the place where the Customer resided at the time of conclusion of the contract or the occurrence of the harmful event.